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Posted by Cynet Support on 07 January 2020 07:41 AM

Hi,

Please be informed that currently our server facing some technical problem 

Date : 07-Jan-2020
Time: 7:00AM
Effected Server: aman.cynethost.com

 

The Datacenter Engineer is working on it. Kindly be patient while we are working on it and we will keep you all update the latest news at here.
We are sorry for any inconvenience caused.
Thank you.

 

Regards,

Cynet Hosting Team

 

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UPDATED PROGRESS

Date : 07-Jan-2020
Time: 10:30AM

UPDATE: After few reboot attempt, the server still unable to bootup due to raid controller failure.

We have request the motheboard hardware replacement from the vendor.

We will keep posted once the server is back online.

There is no ETA given at this time yet.



Thank you.
Cynet Hosting Team

 

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UPDATED PROGRESS

Date : 07-Jan-2020
Time: 1:30PM

UPDATE: The faulty hardware part has been replace and the server is now back online.

We are now close monitor on the server to make sure it is stable.

 



Thank you.
Cynet Hosting Team

 

 

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UPDATED PROGRESS

Date : 08-Jan-2020
Time: 3:30PM

UPDATE: The server is currently down. Our DC engineer are investigate on this.

 



Thank you.
Cynet Hosting Team

 

 

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UPDATED PROGRESS

Date : 08-Jan-2020
Time: 5:30PM

UPDATE: Due to part replacement on yesterday, the RAID contoller is unstable and cause all harddrive unable to read. We are now try to revive back the RAID and perform the harddisk scan.

 



Thank you.
Cynet Hosting Team

 

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UPDATED PROGRESS

Date : 08-Jan-2020
Time: 8:30PM

UPDATE: After complete the filesystem scan, the server is back online for 5 minutes but it down again due to filesystem error. We are now investigate on it.

 



Thank you.
Cynet Hosting Team

 

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UPDATED PROGRESS

Date : 08-Jan-2020
Time: 8:30PM

UPDATE: The disk scan is finish and the server is now back online. If the server down again due to unstable RAID issue, then we might need to restore the whole server from the older backup data.

We will keep monitor on it and keep update here.

 



Thank you.
Cynet Hosting Team

 

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UPDATED PROGRESS

Date : 09-Jan-2020
Time: 10:30AM

UPDATE: There is a bug on RAID controller and cause our server unstable. We have put the server offline to patch the firmware. Estimate downtime will be 1 hour.

 



Thank you.
Cynet Hosting Team

 

 

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UPDATED PROGRESS

Date : 09-Jan-2020
Time: 11:40AM

UPDATE: We managed to patch the RAID controller firmware. But when we try reboot, it unable to detect any RAID volumn. We are still checking on it.

 



Thank you.
Cynet Hosting Team

 

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UPDATED PROGRESS

Date : 09-Jan-2020
Time: 12:30PM

UPDATE: We are now perform the disk filesystem check. If everything is alright, the server estimate back online in 1 hour time.

 



Thank you.
Cynet Hosting Team

 

 

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UPDATED PROGRESS

Date : 09-Jan-2020
Time: 1:45PM

UPDATE: The server is now back online. But the Mysql services unable to start. We are checking on it.

 

Thank you.
Cynet Hosting Team

 

 

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UPDATED PROGRESS

Date : 09-Jan-2020
Time: 4:30PM

UPDATE: The Mysql database is corrupted and failed to start. We are now repair the whole database. It will take sometime.

 



Thank you.
Cynet Hosting Team

 

 

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UPDATED PROGRESS

Date : 09-Jan-2020
Time: 8:00PM

UPDATE: Due to multiple filesystem error previously and cause the Mysql database corrupted, we have try repair the database but still failed.

The Mysql database now is in read status only and unable to write. If we need to restore the Mysql database from backup, it will take sometime due to large data size.

 

Now we have decice to setup a new server and restore all account from our remote backup data which is 1 day old.

We believe this is the fastest and safest way to solve this problem permanently.

 

We will keep post the updated here regarding the restoration status.

 



Thank you.
Cynet Hosting Team